FAQs — Decorsz
General Questions
Q: What products does Decorsz offer?
A: Decorsz offers a premium range of LED Mirrors including Standing Mirrors, Bathroom Mirrors, Dressing Mirrors, Irregular Mirrors, Circle Mirrors, Console Mirrors and Oval Mirrors. We also offer beautiful Wall Frames including Islamic Calligraphy Frames, Abstract Wall Frames, Botanical Wall Frames and Motivational Quote Frames.
Q: Are your products available all across Pakistan?
A: Yes! We deliver all across Pakistan including major cities and remote areas.
Q: Are Decorsz products high quality?
A: Absolutely! Every product at Decorsz goes through strict quality checking before dispatch. Our LED Mirrors are crafted with premium materials and our Wall Frames are printed with high resolution artwork to elevate your home decor.
LED Mirror Questions
Q: Do the LED Mirrors come with a power adapter?
A: Yes, all our LED Mirrors come complete with everything needed for installation.
Q: Are the LED Mirrors suitable for bathrooms?
A: Yes! Our Bathroom LED Mirrors are specially designed to be used in bathroom environments.
Q: How long do the LED lights last?
A: Our LED Mirrors use high quality LED technology that is energy efficient and long lasting for everyday use.
Q: Can LED Mirrors be wall mounted?
A: Yes, our LED Mirrors can be wall mounted easily. Installation instructions are included with every mirror.
Q: Are the mirrors available in different sizes?
A: Yes, our LED Mirrors are available in multiple sizes to suit different spaces and requirements. Please check individual product pages for size details.
Wall Frame Questions
Q: Are the Wall Frames ready to hang?
A: Yes, all our Wall Frames come ready to hang straight out of the box.
Q: What materials are used in Wall Frames?
A: Our Wall Frames are made with premium quality materials and high resolution printing to ensure vibrant and long lasting artwork.
Q: Can I order a customized Wall Frame?
A: Currently we do not offer customization on Wall Frames. However we have a wide variety of designs available to suit every taste and interior style.
Q: Are Islamic Calligraphy Frames suitable as gifts?
A: Absolutely! Our Islamic Calligraphy Wall Frames are a beautiful and meaningful gift for weddings, Eid, housewarmings and special occasions.
Ordering Questions
Q: How do I place an order?
A: You can easily place your order directly on decorsz.com. Simply select your product, add to cart and complete checkout.
Q: Can I cancel my order?
A: Order cancellation requests must be made within 24 hours of placing the order. Please contact us immediately via WhatsApp or Email.
Q: Do you offer Cash on Delivery?
A: Yes! We offer Cash on Delivery (COD) all across Pakistan.
Shipping Questions
Q: How long does delivery take?
A: Standard delivery takes 3 to 5 business days. Remote areas may take 5 to 7 business days.
Q: Is shipping free?
A: Yes! We are currently offering Free Shipping for a limited time on all orders across Pakistan.
Q: How will I track my order?
A: Once your order is dispatched, you will receive a tracking number via WhatsApp or Email to monitor your delivery.
Returns & Refund Questions
Q: What is your return policy?
A: We accept returns within 3 days of delivery on damaged or wrong items only. Items must be in original condition with wooden box packaging intact.
Q: Do you offer refunds?
A: Refunds are only applicable on damaged or wrong items received. Change of mind is not a valid reason for refund. Please refer to our Returns & Refund Policy for complete details.
Q: What if my product arrives damaged?
A: If your product arrives damaged, please contact us within 48 hours of delivery with clear photos and video as proof. We will arrange a replacement or refund immediately.
Q: Do you offer exchanges?
A: Yes! We offer exchanges for wrong or damaged items subject to stock availability.
Contact Questions
Q: How can I contact Decorsz?
A: You can reach us via: WhatsApp: [+923175471993] Email: [decorsz1000@gmail.com] Response Time: Within 24 hours
Q: What are your customer support hours?
A: Our customer support team is available 24/7 to assist you. We are always here to help!