Returns & Refund Policy

Customer Satisfaction & Returns Policy

At Decorsz, your satisfaction is our priority. We take immense pride in crafting premium LED Mirrors and Wall Frames that bring elegance to your home. Our goal is to ensure that every piece reaches you in perfect condition through a supportive and transparent process.

1. Quality Assurance & Specialized Packaging

Every product undergoes a detailed inspection by our Quality Assurance team before dispatch. We ensure that the LED electronics, mirror clarity, and frame finish are 100% perfect. To ensure safe travel across Pakistan, we use high-grade, specialized wooden crate packaging designed for fragile items.

2. Our Resolution Process for Transit Damage

We understand that mirrors and glass frames are delicate. If your item happens to be damaged during shipping, we are committed to making it right:

  • Collaborative Resolution: Instead of long and complicated refund cycles, we focus on a Fast & Collaborative Resolution. Our team will work closely with you to find the best way forward—whether it’s providing a replacement part, a professional repair solution, or an exchange. We aim to share the responsibility of ensuring your decor reaches its final look perfectly.

  • Quick Response: We review every case individually and aim to propose a fair resolution within 48 hours so your home decor plans stay on track without unnecessary delays.

3. How to Request Assistance

To help us provide the fastest solution and hold courier services accountable, we kindly ask our customers to:

  • Record an Unboxing Video: Please record a complete, unedited video while opening your parcel (starting from the sealed wooden crate). This is essential for us to process any compensation or replacement claims.

  • Contact Us: Reach out within 24 hours of delivery via WhatsApp [+92 317 5471993] or Email [decorsz2000@gmail.com] with your Order Number and the unboxing video.

4. Order Changes & Customization

  • In-Transit Orders: Since our team starts working on your order immediately, we are unable to cancel or modify orders once they have been handed over to the courier.

  • Customized Items: For items made to your specific sizes or personalized designs, we focus on providing repair or replacement solutions in case of damage, as these pieces are crafted specifically for you.

5. Commitment to Excellence

We value the trust you place in Decorsz. Our team is dedicated to providing you with high-quality decor and a smooth shopping experience. If you have any questions regarding your order, our support team is always here to assist you.